Complaints about our service

At Northwall, we are committed to providing outstanding service to our clients. If you are a client who is dissatisfied with our service, you should contact your relationship partner responsible for the work in the first instance.  If you are not satisfied with the resolution, we ask you to initiate our Client Complaints Procedure by emailing our complaints partner at complaints@northwallcyber.com.  A copy of our complaints procedure is available upon request. 

If we are not able to resolve your complaint to your satisfaction, you may also contact the Legal Ombudsman if your engagement is one that is regulated by the Solicitors Regulation Authority (SRA).   This will be set out in our engagement letter.  Details of who can complain to the Legal Ombudsman are available at the Ombudsman’s website, at www.legalombudsman.org.uk.  You may also complain to the SRA at any time.  For more information please visit this page https://www.sra.org.uk/consumers/problems/.